Terms of service
INTRODUCTION
Welcome to the Opals & Ashes Memorial Jewellery Terms and Conditions for use of our website (“site”). This site is provided to you free of charge, for your personal use, subject to these Terms and Conditions.
By using the Opals & Ashes Memorial Jewellery site and/or by placing an order with us, you agree to be bound by the Terms and Conditions set out below. If you do not wish to accept the Terms and Conditions, you should discontinue the use of the site.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. If you have any questions relating to these Terms and Conditions, please do not hesitate us via email info@opalsandashes.co.uk
WEBSITE USE
REGISTRATION
By registering as a user of Opals & Ashes Memorial Jewellery you warrant that information provided is true, accurate and complete. Further, we require that you inform us immediately of any changes to the information that you provided when registering, by updating your personal details online or by contacting us at info@opalsandashes.co.uk.
Your registration on the Opals & Ashes Memorial Jewellery site will be taken as your agreement not to create an account in order to impersonate any person or to use a false or unauthorised name.
OUR RIGHTS
Please note that we have the right to revise and amend these Terms and Conditions from time to time; any changes will be announced on the Opals & Ashes Memorial Jewellery site. If you do not wish to accept the Terms and Conditions following an update, you should discontinue the use of the site. Continuation of orders and use of the site, after the date on which the changes come into effect, will be construed as your acceptance and your agreement to be bound by those Terms and Conditions.
ORDERS
By placing an order through our site, you warrant that you are over eighteen years of age.
MAILING PREFERENCES
Please be advised that when placing an order online you will be automatically added to our promotional emailing list. Should you wish to opt out of promotional email activity, please click on the “unsubscribe” link which can be found on the bottom of any marketing email. We do not share your private information with any third-party companies or sites nor participate in the cold calling our customers.
ORDER CONFIRMATION AND DISPATCH
Upon completion of the order process online you will receive an email from us acknowledging receipt of your order. Please note that at this point, you order has not been accepted. All orders are subject to acceptance by us, before dispatch. Should we experience a problem regarding this, we will be in contact with you. Upon acceptance of your order you will receive an email. Once your product has been made and finished you will receive a ‘Dispatch Confirmation’ email. This means that your order has left Opals & Ashes Memorial Jewellery and is now being shipped to your specified address.
OUR RIGHT TO CANCEL AN ORDER
Should we be unable to accept an order, we will contact you regarding how we can next proceed.
Non-acceptance of an order may be the result of one of the following:
The product ordered being discontinued from our lines
An unauthorised payment
We will aim to be in contact with you as soon as a problem occurs so that we can aid a resolution for you.
DESCRIPTION OF PRODUCTS
We take all reasonable care to ensure that product information displayed on our site is correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. We aim to keep the site update at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, you will be notified.
Every care is taken to ensure that the description and specifications of our jewellery is correct. We cannot guarantee that your computer monitor's display of any colour will be accurate.
However, the colour reproduction is a close representation, a slight variation in the actual product may occur.
PRICE AND PAYMENT
Please note that the prices of items on our site are liable to change at any time. These changes will not affect orders that have been placed before this time.
All process displayed on our website will be viewed as correct, except in cases of obvious error. These prices exclude delivery charges which will be applied upon checkout.
DELIVERY
We offer free delivery via Royal Mail UK Special Delivery.
Our standard delivery time is usually 3 weeks for silver pieces and 6 weeks for gold pieces. This is because all our products are bespoke and made to order. Once we receive your order we print the wax model and send it to our casting house. Once the item is cast it will then be hand finished in our workshop.
Please note that we do offer an International Delivery Service; delivery to Europe will cost £12.00, America will cost £15.00, the Rest of the World will cost £20.00.
We are unable to deliver to PO box addresses.
RETURN POLICY AND INSTRUCTIONS
Opals & Ashes want you to be absolutely delighted with your Memorial Jewellery. However, as each Opals & Ashes product is custom made, we cannot offer a return unless:
- a) the product does not match the order, or
- b) the product is faulty
If the product(s) delivered does not match your order please contact us via email – info@opalsandashes.co.uk – outlining the problem and we will arrange the return of the said goods, or simply call Bea on 07931196055. Please remember to indicate your original invoice number and the name your order was placed under.
If the goods have a problem relating to the quality of the product such as a manufacturing fault, then a photograph as well as description of the problem should be emailed through to info@opalsandashes.co.uk for our us to assess.
A refund will be offered only when an order is cancelled prior to any work being undertaken by Opals & Ashes. If you need to cancel an order you should contact Bea on 07931 196 055 as soon as possible.
If an order has been placed by the customer and subsequently produced by Opals & Ashes a refund will not be offered on cancellation as the goods are obviously custom-made using the ashes supplied by the customer.
We’ll always do our very best to ensure that you are happy with your Opals & Ashes Memorial Jewellery. So please do get in touch and talk to us about your concerns.
INTERNATIONAL RETURNS:
Unfortunately, any parcels returned from an international address will be at your own cost. We also recommend a free receipt of postage be obtained when returning orders from overseas as we will not accept responsibility for parcels lost in transit.
PROMOTIONAL CODES AND OFFER INFORMATION
Promotional codes cannot be used in conjunction with any other offer including during our Sale periods.
PRICING
“Strikethrough” prices are displayed in accordance with a clearance, sale or promotional item. If an item is added to your basket whilst this sale is still live, but you do not checkout, your basket will revert back to the original price of the product, before the sale.
GIFT VOUCHERS
Gift vouchers may only be purchased and redeemed via the Opals & Ashes Memorial Jewellery site. Should you wish to gift a voucher you may send this direct, via email, to the recipient or send to your personal email address for use at a later date. There is no time limit for use of voucher codes, once purchased. Please ensure you input the correct email address details when purchasing a voucher.
MONEY OFF PROMOTION CODES
“Money Off” promotional codes cannot be used in conjunction with any other offer or code and can only be applied to an order above the amount specified on the marketing email received. Promotional discount codes offered by Opals & Ashes Memorial Jewellery are only valid until the date specified.
PROMOTIONAL PERCENTAGE DISCOUNT CODES
“Percentage Discount” promotional codes cannot be used in conjunction with any other offer or code and can only be applied according to the specifications outlined on the marketing email and/or catalogue received. Promotional discount codes offered by Opals & Ashes Memorial Jewellery are only valid until the date specified and delivery charges will still apply.
PRIVACY
All information provided by you and processed by Opals & Ashes Memorial Jewellery is in accordance with our Privacy Policy. By using the Opals & Ashes Memorial Jewellery site, we assume consent of this and you warrant that all data provided is correct for our use only. We do not share or sell your details with third parties.
COOKIES
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies to record session information by users of our site, record user-specific information on the pages the visitor selects for viewing and to retain the visitor's answer to our question regarding residency. If you do not wish to accept cookies, you can modify your browser preferences to reject them. However, if you choose to reject all cookies, you may be unable to use parts of the site.
DISCLAIMER
Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Opals & Ashes Memorial Jewellery or anyone associated with Opals & Ashes Memorial Jewellery cannot accept any liability for any loss arising out of direct or indirect use of this information. Opals & Ashes Memorial Jewellery reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@opalsandashes.co.uk.