Refund policy
Opals & Ashes want you to be absolutely delighted with your Memorial Jewellery. However, as each Opals & Ashes product is custom made, we cannot offer a return unless:
- a) the product does not match the order, or
- b) the product is faulty
If the product(s) delivered does not match your order please contact us via email – info@opalsandashes.co.uk – outlining the problem and we will arrange the return of the said goods, or simply call Bea on 07931196055. Please remember to indicate your original invoice number and the name your order was placed under.
If the goods have a problem relating to the quality of the product such as a manufacturing fault, then a photograph as well as description of the problem should be emailed through to info@opalsandashes.co.uk for our us to assess.
A refund will be offered only when an order is cancelled prior to any work being undertaken by Opals & Ashes. If you need to cancel an order you should contact Bea on 07931 196 055 as soon as possible. If an order has been placed by the customer and subsequently produced by Opals & Ashes a refund will not be offered on cancellation as the goods are obviously custom-made using the ashes supplied by the customer.
We’ll always do our very best to ensure that you are happy with your Opals & Ashes Memorial Jewellery. So please do get in touch and talk to us about your concerns.